Diary & Travel Management

• Manage complex diaries and travel schedules with clear judgement and awareness of individual preferences.
• Provide timely reminders for meetings and ensure all materials are ready in advance.
• Hold regular check-ins to stay ahead of upcoming deadlines, client meetings, training sessions and events.
• Keep track of movements to flag delays or changes as needed.
• Use Outlook tools effectively and delegate routine diary or travel tasks when appropriate.

Marketing & Business Development Support

• Build a strong understanding of key clients and target sectors.
• Assist with practice or sector administration, organising group calls, preparing agendas, taking minutes and driving follow-up actions.
• Support directory submissions and ensure contact lists, mailing lists and internal entries are up to date.
• Help maintain a strong digital presence, including updated biographies and marketing materials.
• Assist with newsletters, articles and pitch preparation, ensuring templates and tools are used effectively.
• Maintain pitch libraries and marketing records for future use.
• Liaise with sector BD teams on upcoming activity, events, speakers, invitations and follow-ups.

Client & Matter Management

• Build familiarity with key clients requiring administrative support.
• Develop relationships with client contacts and stay aware of relevant client activities, events and training opportunities.
• Organise team calls, draft agendas, take notes and progress action points.
• Prepare reports and carry out related admin tasks as required.
• Attend onboarding meetings to understand specific client instructions.
• Support monitoring of client activity, including panel arrangements, rate reviews and client-specific processes.
• Assist with project management tasks using relevant tools or templates.
• Ensure client-specific requirements are recorded and shared with relevant teams.
• Provide updates, research and reporting to support client development.
• Liaise with Client Relationship Executives where allocated to ensure a consistent approach across key clients.

Practice Administration

• Support financial processes including time recording, billing cycles, credit control and work-in-progress meetings.
• Ensure client and matter conditions are met, including financial caps and billing requirements.
• Keep clients updated on financial matters and ensure reports are delivered accurately and on time.
• Track supplier invoices and support efficient billing.
• Build rapport with clients to assist with payment queries.

• Experience in a secretarial or PA role within the legal sector is desirable, ideally across multiple practice areas. Litigation experience is an advantage.
• Positive, “can-do” approach with a willingness to learn and adapt.
• Able to build strong working relationships at all levels.
• Clear communicator with excellent phone manner and strong listening skills.
• High level of accuracy and attention to detail, with a practical approach to problem-solving.
• Committed to ongoing development and continuous learning.
• Supportive team player who can remain calm and effective under pressure.