Link Personnel has been instructed by our client, a leading Law Firm in Dublin, to recruit an IT Helpdesk Technician.  This role comes with a Market Leading Salary and Perks. You will be reporting to the IT Helpdesk Team Lead.

This is an exciting opportunity for the right candidate, so if this role sounds like you Call Conor O’Sullivan NOW on for more details on 01 845 6312. 

Benefits

• Discretionary annual bonus scheme
• Attractive days annual leave allowance
• Immediate pension scheme
• TaxSaver and Bike to Work scheme
• Full gym and wellness programme
• Healthcare

Reporting to: IT Helpdesk Team Leader

Key Responsibilities

• Working as part of a close-knit technical support team providing 24*7 end user support in a professional services environment.
• Troubleshooting a wide range of technical issues of varying complexity.
• Providing best in class end user technical support, both in person and remotely
• Interacting with tech support colleagues, Infrastructure support and Applications teams to escalate and investigate more complex problems.
• Assisting with the configuration, maintenance & troubleshooting of Windows 10, Mac OSx & Apple iOS devices.
• Documenting and recording resolutions to closed requests to build the internal knowledge base.
• Assisting service desk colleagues with new user setups and on boarding.
• Maintain hardware inventory
• Adhere to established policies and procedures.
• Provide On call support after several months

Skills Knowledge And Expertise

• 2-3 years in an end user support role on an IT Service Desk
• Strong interpersonal & communication skills
• An enthusiastic approach to problem solving
• Ability to Multitask and prioritise requests
• Proactive attitude and can take ownership of requests when required.
• Experience with the follow software/systems: Windows 10, Mac OSx, Apple iOS, Office 365, Service Desk Ticketing systems, Inventory Management Software, MDM Platforms, Active Directory, Microsoft Products – Office, Exchange, Teams, Endpoint Protection software.

If this IT Helpdesk role sounds like you, call Conor NOW on to discuss full details on 01 845 6312

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