Our client, A large multinational based in Dublin West requires candidates for an Administrator position. The chosen candidate will be responsible for administrative support,
complaint management and compliance. This role offers people who show ability to take on more responsibility. In addition, they offer great career progression and year-round learning opportunities. For more info, call Emma Skelton on 01 845 6302

Benefits:  Pension, Healthcare, Bonus, Wellness Programme, Free parking. 

Duties:

• Manage inboxes, customer queries and input data into systems.
• Liaise with vendors in relation to scheduling appointments, stock deliveries and status updates.
• Attend weekly and monthly compliance meetings.
• Support the internal sales team when necessary.
• Resolve any customer complaints at a Level 2 point of escalation.
• Liaise with internal departments in relation to complaints, resolutions and agent retraining.
• Compile monthly reports on complaint volumes and trends.
• Monitor the onboarding of new engineers regarding compliance paperwork and issuing ID cards.
• Other Ad-hoc duties when needed.

 Essential Criteria

• 1+years’ experience working within a customer service/admin position.
• Proven ability to input data on to a system with a great attention to detail.
• Experience of dealing with customers on the telephone in a customer service or sales environment.
• Strong report writing experience.
• Excellent written & verbal Communication Skills.
• Confident, friendly and professional telephone manner.
• High level of proficiency in Microsoft Office (Word, Excel, Access, Outlook & Powerpoint).

If this Administrator Job sounds like you, call Emma NOW for full details on 01 8456302.

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