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Sea Logistics Customer Care Executive

  • to €36K
  • North County Dublin
  • Permanent

Our Client, a Global Logistics Company has instructed Link Personnel on their vacancy below.  This is an opportunity to join their experienced team and progress your career.

Salary :  to €36K

Benefits:  Bonus, Pension, Death in Services, Discounted Healthcare

Hours:  9.00am – 5.30pm Monday to Friday

As a Sea Logistics Customer Care Executive you will support customers by providing helpful information, answering questions, and responding to complaints. You will also be accountable for maintaining excellent service and provide front line support for internal and external customers, to ensure satisfaction with products, services, and features.

The Role: 

  • Customer Care and Satisfaction: to pro-actively advise and consult to ensure customer satisfaction.
  • Shipment Management: Qualification and entry of customer orders into the operational execution process.
  • Complaint Management.
  • Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
  • Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
  • Customer Data Management: Maintenance and integration of customer data in the KN systems
  • Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
  • Reporting (creating, refining and reviewing reports).

The Candidate: 

  • Ability to work to the required operational quality standards both through own initiative as well as building strong relationships and collaborating with the team and stakeholders.
  • Excellent time management and organizational skills with the ability to set priorities, fulfil critical tasks on time, keep to deadlines and pay close attention to detail.
  • Resilience to manage change, embrace new technologies and quickly understand and execute new processes.
  • Problem-solving skills, with the ability to make decisions and resolve issues in the transportation process.
  • Excellent knowledge of MS Office.
  • Strong communication skills with fluency in both written and spoken English

If this Sea Logistics Customer Care Executive sounds like you call us on 01 8456312 for details.

Speak to the experts with the direct LINK to all other best Logistics & Freight vacancies.

01 8456312

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