• This is a client facing role. The individual will be the first point of contact within the organisation, ensuring that the clients’ needs are met and that they are dealt with in a professional and positive manner. Exceptional customer service skills are required.
• Identify the client’s expectations and provide exceptional customer service from initial room booking query to completion of event.
• Support the running of all events, ensuring that the set-up is as per the customers’ requirements and that all ancillary services requested are in place.
• Support the Manager in overseeing the day-to-day operations as required

Sales Support

• Proactively support business growth in order to achieve monthly room booking sales targets.
• Record leads and sales activities in CRM/ Hotsoft booking system.
• Assist with reporting on room booking sales activity as required.
• General Facilities & Administration Support.
• Room set up and rectification post event, liaising with the Estates Team as required.
• Administration support on client invoicing and credit control activities.
• Work in accordance with the agreed Health and Safety policy and to support the meeting of H&S and Fire Safety standards in accordance with agreed protocol.
• Ensure adequate provision of supplies including tea/coffee, stationery etc

The Candidate: 

• 2 years’ experience in a Front of House or similar client facing role is essential.
• Proven experience using Microsoft Office suite.
• Robust knowledge of room booking systems and/or CRM.
• Excellent customer service skills with a friendly, welcoming and professional manner.
• Fast learner with strong attention to detail.
• Problem solver, solutions orientated with ability to anticipate client needs.
• Dependable, organised, calm under pressure with ability to prioritise.
• Team player with ability to work on own initiative.

If this Reception and Events Administrator vacancy sounds like you call us on 01 8456312 for details.

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