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IT Support Analyst

  • €26K
  • Dublin 2
  • Permanent

Our Client is a leading international law firm in Dublin 2.  They currently have a vacancy for an IT Support Analyst.  This is a great opportunity for a recent graduate and/or 2 years technical experience to join a Top Law Firm and gain invaluable experience.  Call Orla NOW for more info on 01 8456312

Salary:  €26K

Benefits:  Pension, Healthcare, Annual Review, Performance related Bonus, Life & Critical Cover, Income Protection, Travel Insurance and Travel Saver Scheme.

The Role:

  • The IT Support Analyst will primarily focus on global support including the provisioning of Starters/Leavers.
  • Provide on-site and remote support to users in Dublin in order to maintain the existing infrastructure.
  • Assist with the implementation of new applications and technologies as required.
  • Performing desk-side and remote support as part of a larger international IT support team
  • Taking responsibility for the global support queue in Service Now
  • Responsibility of the starters and leavers process within the European time zone while supporting the larger international IT team and maintaining the local stock record
  • Ensure tickets are logged in Service Now, customers kept updated and issues resolved within agreed service levels
  • Produce and maintain knowledge articles related to IT systems, processes, ticket resolutions and assist training IT Starters
  • Proactively research and report on issues to the IT Manager with suggested improvements
  • Assist users to install, configure, and troubleshoot PC/Infrastructure Hardware & Software, Copitrak, Mitel, SCCM, knowledge of backups
  • Provides solutions to unique business applications and/or core application and O/S
  • Provide support for standard desktop applications – MS Office 2016, Outlook, Citrix, and Windows 10
  • Management of mobile devices/virtualised desktop environments (Citrix)
  • Support of VoIP, video conference systems and telephony system

 The Candidate

  • Must have a relevant IT Degree or 2 years technical experience, supporting and deploying, both software and infrastructure.
  • Strong communication skills and building rapport with clients, other support teams and external service providers
  • Good team player with excellent communication skills
  • Ability to work on own initiative and under pressure
  • The ability to develop and manage relationships with staff and clients
  • Excellent problem management and troubleshooting skills
  • Flexibility and adaptability key to this role
  • Ability to take on other responsibilities as the role develops
  • Can do attitude and positive approach to work
  • Capable of multitasking and experienced problem solver
  • They must be amenable to working “out of office hours”, on-call and able to travel to other international offices as necessary.

If this IT Support Analyst role sounds like you, call Orla for full details.

Speak to the experts with the direct LINK to all IT Support Analyst Vacancies.

01 8456312




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