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IT Helpdesk – North County Dublin

  • Negotiable
  • North County Dublin
  • Permanent

Our client, an International Logistics Company, has instructed us to hire a Network Support & IT Helpdesk Analyst.  Supporting as first line technical support this is a great opportunity to progress your IT career working as part of an Innovative, high performing and customer-oriented solutions team offering first-class logistics services. You´ll join the team, and support the IT Manager on a daily basis by delivering stable and secure network services.

As a Network support Analyst, you will be responsible for problem diagnosis, root cause analysis, trouble shooting, technical set up and training for new staff.

Salary:  to €38K

Benefits:  Bonus, Pension, Death in Service Benefit, Discounted Healthcare

The Role:

  • Provide end-user support for PCs and Laptops; Hardware/Software Installation, testing and Support.
  • Test and Documentation of IT processes and issues; server backups.
  • Troubleshooting all hardware and system software issues. First line technical support providing an initial assessment of all incidents – both hardware and software.
  • Immediate resolution of any incident when possible and escalation of incident when necessary.
  • Keeping affected customers informed about progress. Resolution confirmation and closure of incident.
  • Ensuring the security and integrity of all systems and data though the implementation of appropriate backup, security, and disaster recovery procedures.
  • Liaise with service providers to ensure timely resolution of issues and quality of service.

The Candidate: 

  • A good level of knowledge and demonstrable experience of the following: Windows Server Administration, Active Directory, WAN/LAN configuration and administration, PC, Thin Client & Server hardware configuration and troubleshooting; Microsoft Exchange; TCP/IP troubleshooting.
  • Preferred skills – Symantec Backup Exec; AS400/I series knowledge; Wireless / RF technologies.
  • Ability to work effectively and co-operatively with other members of staff.
  • Establish and maintain good working and interpersonal relationships with internal customers and suppliers.
  • Ability to prioritize and multi-task on a variety of activities.
  • Ability to deal with end-user issues in a patient and consistent manner.
  • Ability to determine the root cause of problems and to effect solutions.
  • Flexibility to travel to other group company locations for short periods if required

If this IT Helpdesk Analyst sounds like you, call us NOW on 01 8456312 to discuss details.

Speak to the experts with the direct LINK to all the best IT Support vacancies in Ireland.

01 8456312

Interested in this role?

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