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IT 1st Line Help Desk Support

  • to €36K
  • Dublin 2
  • Permanent

Link Personnel have been instructed by our client on an IT 1st Line Help Desk Support.  Working with a Leading Law Firm this is a great opportunity to work within a progressive and professional environment.  This position provides day-to-day IT support to all employees. This role is suitable for an IT graduate with three-four years’ experience looking to develop detailed experience in all aspects of network administration. Comprehensive training will be provided on site.  The candidate will ideally have completed an IT degree (Computing) and have three–four years’ experience.  If this IT Support vacancy sounds like you call Orla NOW for full details on 01 8456312.

Salary :  to €36K

Benefits:  Pension, Life Cover, Disability Benefit, 23 Days Annual Leave, Annual Review

The Role:

  • Assist with firm wide deployment of new PC’s.
  • Assist with new employee IT set up and desk moves.
  • Provide end-user support for hardware, software and mobile device issues.
  • Install, configure and support our desktops, laptop, smartphone and peripheral equipment and software within established standards and guidelines.
  • Receive and troubleshoot calls. Escalate to other IT team members when necessary.
  • Ensure all “NEW” IT tickets are reviewed, assigned and prioritised.
  • Ensure all “OPEN” tickets are updated and communicated regularly with the requestor.
  • At all times, ensure that polite and timely communication with the customer regarding any aspect of our IT service.

The Candidate:

  • Good Leaving Certificate or equivalent & IT graduate with three-four years’ experience.
  • Good communication and interpersonal skills are critical along with fluent written and spoken English. Ability to work on own initiative with attention to detail and a flexible approach to work and work hours are required.
  • Ability to work in a challenging environment with changing priorities/deadlines.
  • Flexibility and adaptability.
  • Excellent communication skills via different mediums i.e. telephone, email and in-person.
  • Strong customer service focus.
  • Evidence of teamwork/strong team player.
  • Work experience in a Legal IT environment advantageous but not essential.

The normal working hours are 37.5 hrs/week varying between 8:30am and 6.00pm.  Flexibility is required to work outside normal hours from time to time to deal with system upgrades etc. Time off in lieu will be provided for any overtime worked.

If this IT Support vacancy sounds like you call Orla NOW for full details on 01 8456312.

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