Our Client A logistics and transportation provider are currently expanding their team! Based in North County Dublin own transport is essential. They currently have a vacancy for a Freight Operations Executive to join their busy team. This is a varied role and provides a great opportunity to learn while being encouraged to provide feedback and give recommendations for continued process efficiencies.
Salary : to €30K
Weekly Rotation of Shifts: 9.00am – 6.00pm & 11.30am-8.30pm
The Role:
• Manage several key Customer Accounts with KPIs and performance reporting
• Full Irish driving license & own method of transport are essential
• Develop relationships with existing and new customers to enable retention and growth
• Trailer planning and liaising with hauliers and other Aramex depots to determine load planning and trailer fill
• General customs related processes including export / import declarations / ACP process
• Proactively liaise with customers, suppliers and partners to ensure a high-quality service
• Scheduling Drivers and vehicles to meet customer bookings
• Dealing with customer queries in a professional manner
• Liaising with customs or other regulatory bodies as required
• Issuing customer quotations & conversions into bookings
• Application of customer rates, supplier charges and invoicing
• Maintain good working practices while proactively identifying continuous improvements that will offer customers with an enhanced service
• Supporting colleagues in other departments as well as offices nationally and internationally
• Flexible and hands-on approach to prioritising duties and achieving deadlines
• Other ad-hoc and admin duties as required
• Ensuring excellent customer service is always delivered
The Candidate:
• Previous experience in customer facing role
• Previous experience in European Road freight an advantage
• Customs Experience an advantage
• Proactive and responsible, taking personal ownership of role
• Methodical with an excellent attention to detail
• Proficient in all Microsoft Packages
• Proactive communicator in the use of email and phone
• Fluent English both written and spoken essential
• Ability to work on own initiative and as part of a team
If this Freight Operations Executive sounds like you, call us NOW on 01 8456312
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01 8456312