Our client, A large multinational based in Dublin West requires a Customer Communications Manager to join their team for a 12 month contract role. This role would be reporting into the Customer Retention Manager. For more info, call Emma Skelton on 01 845 6302

Benefits:  Healthcare, Bonus, Wellness Programme, Annual Salary Review, Free parking. 

Duties:

• Responsible for the day-to-day management of the customers communications strategy for
  their customers.
• Overall running of their customer communications (email, SMS, post, Direct Mail)
• Reporting daily on customer campaigns and how they have preformed.
• Monitoring schedules and reporting on all metrics and KPIs.
• Liaising with external agencies in relation to the creative process.
• Managing and liaising with any departments that come with comms requests and feedback.
• Ensure all communications are produced to a high standard and abide by GDPR rules and regulations.
• Managing regular presentations and reporting to the wider business including the senior management.
• Involvement in projects as required.

 Essential Criteria

• BA in Marketing, Business or related field.
• 3 years+ relevant experience.
• Experience of working within the energy sector or similar e.g. Telecommunications, Insurance.
• Good with interpreting and analysing customer data and numbers.
• Knowledge and experience using CRM platforms.
• Proven ability to organise and prioritise work assignments.
• Excellent written & verbal Communication Skills.
• Be a team player, showing flexibility in your approach.
• High level of proficiency in Microsoft Office (Word, Excel, Access, Outlook & Powerpoint).

If this Customer Communications Manager Job sounds like you, call Emma NOW for full details on 01 8456302.

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01 8456302