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Customer Communications Manager


  • DOE
  • Dublin 15
  • Contract

Our client, A large multinational based in Dublin West requires a Customer Communications Manager to join their team for a 12 month contract role. This role would be reporting into the Customer Retention Manager. For more info, call Emma Skelton on 01 845 6302

Benefits:  Healthcare, Bonus, Wellness Programme, Annual Salary Review, Free parking. 

Duties:

  • Responsible for the day-to-day management of the customers communications strategy for
    their customers.
  • Overall running of their customer communications (email, SMS, post, Direct Mail)
  • Reporting daily on customer campaigns and how they have preformed.
  • Monitoring schedules and reporting on all metrics and KPIs.
  • Liaising with external agencies in relation to the creative process.
  • Managing and liaising with any departments that come with comms requests and feedback.
  • Ensure all communications are produced to a high standard and abide by GDPR rules and regulations.
  • Managing regular presentations and reporting to the wider business including the senior management.
  • Involvement in projects as required.

 Essential Criteria

  • BA in Marketing, Business or related field.
  • 3 years+ relevant experience.
  • Experience of working within the energy sector or similar e.g. Telecommunications, Insurance.
  • Good with interpreting and analysing customer data and numbers.
  • Knowledge and experience using CRM platforms.
  • Proven ability to organise and prioritise work assignments.
  • Excellent written & verbal Communication Skills.
  • Be a team player, showing flexibility in your approach.
  • High level of proficiency in Microsoft Office (Word, Excel, Access, Outlook & Powerpoint).

If this Customer Communications Manager Job sounds like you, call Emma NOW for full details on 01 8456302.

Speak to the Experts with the Direct Link to the Best Comms Jobs in Ireland

www.linkpersonnel.ie

01 8456302


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