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Customer Communications Manager

  • DOE
  • Dublin 15
  • Contract

Our client, A large multinational based in Dublin West requires a Customer Communications Manager to join their team for a 12 month contract role. This role would be reporting into the Customer Retention Manager. For more info, call Emma Skelton on 01 845 6302

Benefits:  Healthcare, Bonus, Wellness Programme, Annual Salary Review, Free parking. 


  • Responsible for the day-to-day management of the customers communications strategy for
    their customers.
  • Overall running of their customer communications (email, SMS, post, Direct Mail)
  • Reporting daily on customer campaigns and how they have preformed.
  • Monitoring schedules and reporting on all metrics and KPIs.
  • Liaising with external agencies in relation to the creative process.
  • Managing and liaising with any departments that come with comms requests and feedback.
  • Ensure all communications are produced to a high standard and abide by GDPR rules and regulations.
  • Managing regular presentations and reporting to the wider business including the senior management.
  • Involvement in projects as required.

 Essential Criteria

  • BA in Marketing, Business or related field.
  • 3 years+ relevant experience.
  • Experience of working within the energy sector or similar e.g. Telecommunications, Insurance.
  • Good with interpreting and analysing customer data and numbers.
  • Knowledge and experience using CRM platforms.
  • Proven ability to organise and prioritise work assignments.
  • Excellent written & verbal Communication Skills.
  • Be a team player, showing flexibility in your approach.
  • High level of proficiency in Microsoft Office (Word, Excel, Access, Outlook & Powerpoint).

If this Customer Communications Manager Job sounds like you, call Emma NOW for full details on 01 8456302.

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