Our Client, a large professional services firm based in Dublin City is looking for an CRM Executive to join their large team. The role will involve lots of interaction with departments across the business. The role offers WFH options up to 2 days per week. Call Cormac Spencer on 01 845 4651 for more info

Salary: €45-50k

Benefits: Pension, Bonus, Health Discount, Hybrid Working, Gym, Canteen, WFH, Expenses.

Responsibilities:

• Administer and keep the Firm’s CRM system clean and up to date, reporting to the BD & Marketing Director.
• Ensure that the data is accurate & consistent
• Ensure that the data is cleansed
• Approval of data changes via CRM ticketing system.
• Email bounceback management.
• GDPR processes – new contacts added with sponsorship
• Oversee the setup and disablement of users (joiners & leavers).
• CRM error troubleshooting and resolution with CRM vendor.
• CRM design & layout.
• Contact research and specific reporting
• Assist Marketing team with event / ezine lists
• Provide desk side advanced user training & engagement with Training Dept.
• Responding to all CRM queries
• Activity, Referral & Tenders reporting
• CRM statistic reporting
• Provide Client reports to Fee Earners
• Assist with other Client-related projects
• Improve internal processes to aid business development and marketing initiatives
• Work closely with IT to help provide better ongoing user support
• Work closely with Finance to provide client revenue, white space reports.
• Other related tasks and projects as required

Candidates must have:

• Excellent eye for detail to ensure absolute data accuracy
• Proficient in using Excel
• Proven experience in dealing directly with users
• Experience with CRM Systems
• The ability to acquire new skills quickly and to grow and develop this new role
• Extensive experience of working as a data quality or data steward
• A flexible approach and willingness to support multiple users in different practice areas

Desirable Experience

• Previous experience of InterAction
• Knowledge of SQL and SSRS reporting
• Experience in server management
• Exposure to Elite (3E)
• Ability to mine data to produce complex reports.
• Ability to explain complex processes in user friendly language.

If this CRM Executive role sounds like you call Cormac NOW on 01 845 4651 for full details.

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01 845 4651