Link Personnel are now on the look out for a Homecare Coordinator!

Our Client, a leading healthcare provider located in County Dublin is looking for a Homecare Coordinator.

Salary: to €35k + Benefits

 Main Accountabilities

• To manage and resolve all home patient/carer queries on a daily basis.
• To set up and discontinue (where relevant) patients on the internal electronic patient management system.
• To place weekly Home Parenteral Nutrition orders.
• To order ancillary items for patients and ensure adequate stock levels at all times.
• To make courtesy care calls to patients/carers.
• Responsible for the maintenance and filing of relevant documentation and for the accurate maintenance of patient records.
• Liaison with healthcare professionals and the HSE on aspects related to patient care.
• To assist in the management and coordination of patient training requirements with the Nursing team.
• To monitor and request new/renewed prescriptions.
• To liaise with the production units in relation to the stability of home parenteral regimens.
• Organise all funding and required purchase order (PO) numbers for home enteral and parenteral patients.
• Monthly invoicing and purchase orders for HPN patients in ROI and Northern Ireland.
• To arrange holiday/export orders, as required.
• To provide statistics on patient numbers, as required.
• Responsible for bringing to the attention of the Homecare Manager any unusual situations, in particular complaints or patient safety concerns.
• To manage colleagues workload in their absence.
• Support the Finance Dept in the maintenance of the PN Patient Tracker.
• Responsibility for monthly homecare KPI’s.
• Responsible for the management of data on the relevant systems and maintenance of system, changes, upgrades.
• Homecare SOP’s-management and development of all Homecare SOP’s in conjunction with the Homecare Manager.

Experience and Qualifications

• Pharmacy Technician desirable.
• Customer service experience.
• Experience dealing with patients in a busy customer care role.
• IT skills – proficient in word, excel, PowerPoint and databases.
• SAP experience.
• Strong communication skills, both verbal and written.
• Administrative experience in a healthcare environment.

The Ideal Candidate

• Ensures delivery.
• Project management.
• Service development.
• Management of multiple tasks.
• Provides direction.
• Gains support for plans.
• Builds relevant relationships and networks.